In most cases, we can have your new website up and working for you within 3 to 5 weeks. As each site is a custom design, the timeline also depends on how available you are to work with your designer and how quickly you add content to your site.

The steps and time frame is laid out in the Milestones document you will recieve, but this page covers the usual steps to a live site.

Your store's logo, slogan or tagline, colors, and examples of your advertising help the design process a lot. Here's a checklist of helpful assets.

Yes. Every site comes with its own 128 bit SSL certificate, which includes a $10,000 shoppers warranty.

We have a "ticket system" on our web site for you to submit a query or point out an issue. We try to email you an answer within a few hours. You can also call or email your production manager.

Daily, weekly, and monthly. We can roll your site back to yesterday, last week, or last month.

No, your success is our goal and we want you to keep all your sales.

No. STN does not sell toys - we make it easier to sell toys.

That depends on which web toy store package you want. We charge a setup fee, and a monthly membership fee.  Call (503) 434-9706 for current pricing and our payment schedule options.

Again, it depends on the web toy store package. The setup fee covers designing and building your site, and training you how to use it. The monthly hosting covers server space, domain registration and renewal, SSL certificate, and site support. We also have ongoing special training sessions for our members.

Very very well. Here's a comparison chart.

No, each site is custom. If you are seeing repeating themes this is because we have designed them to be user friendly. Many people that shop online regularly have come to expect certain features to be located in specific places. We encourage creativity and want your site to have its own look.

Hey, that's two questions, with ten answers!

FUNdamentals are icons that show the developmental attributes of each toy, such as "Motor Skills," "Language," "Music," "Cooperative Play," etc.  They appear below each toy in your shopping cart.

Yes. Simply choose the ones you want from the dropdown menu. You can do it when you import or create a product, and then you can change it at any time by opening that product back up in the back end of the site.

Yes. We recommend that you do make subcategories. You can make as many levels as you like, but for usability we usually recommend going only one level down. Subcategories, but not sub-subcategories.

Yes. Many of our clients find this to be a great time saver.

They can be imported into the proper categorie, but that field has to be set up carefully. Simple typos can create duplicate or extra categories. We have a help page on how to set that up.

No. We supply you with 20 GB of monthly bandwidth. This is more that enough to support the average toy store. If you need more we can always upgrade your bandwidth.

Your inventory can be managed through a CSV import/export tool. There is also a third-party program that synchronizes your web inventory with Quickbooks PRO.

You have three options. 1. You can unpublish the item and then republish it once it is available. 2. You can show the item to be out of stock on your site. 3. You can also send an email to the customer after they've ordered, notifying them that the item is out of stock.

You will be notified by an email that a customer made a purchase. You will then need to log into the back end of your site to complete the order.

You can use USPS, UPS, FedEx, or DHL. The choice is up to you

It only takes one click to add a toy to your cart system. You don't have to find an image, upload it, write a description, categorize the toy, or assign a SKU.

Yes. When you import a toy, a window opens that lets you change everything about it: Price, Description, Categories, Age, Images, etc.

The current list is on our Manufacturer List page. We upload the database additions weekly, and update this list monthly.

If you tell us who you want, we'll make that manufacturer a top priority. We also have a web-form you can use to ask any manufacturer to send us their product data on your behalf.

Again, let us know, and we'll get the newest info and images from that manufacturer. We prioritize updates for the manufacturers you request, so our database stays as useful as possible.

Yes. You can change the SKU as you bring in each product. If you plan to update inventory from your POS system, you should either change the imported SKU, or add it to your POS system as an "alternate SKU."

Yes. Creating a new product is easy. If there is a manufacturer you'd like to carry, please let us know, and we'll do our best to add them to the database. Our first priority is adding the manufacturers that you've requested.

You do. By participating in STN, you are simply making it easy for member retailers (members who are already selling your products in their brick-and-mortar stores) to add your products to their individual online store.

There is NO cost to you as the manufacturer.

There is no catch. By helping us get your products in our members' online stores, we all benefit. Member retailers are able to add your products with the click of a button. We are able to offer members a bigger pool of products to select from. You are able to sell more products.

Yes please. Different member stores may carry different products, including discontinued items. In many cases it's easier for you if you give us everything, rather than try to pick the 3000 toys you think our members may carry.

Yes. To see how your products display, visit our sample store and browse to any of the products.

Download the STN_Product_Details_spreadsheet, paste your information into the fields, and send it in. For product images, please provide a web or ftp address where we can download them, upload them to our ftp server, or mail us a CD of images . Extremely large images are not necessary, but we prefer they be bigger than 1000 pixels wide.

If you can format it as shown in our sample file, we can add your products very quickly. If you have your product line in another digital format, we can still add it to the system, it may just take longer. Please call us to discuss options.
    You can also fill out this simple text file, and we'll do the rest:  Product_Details TXT file

Simply send us a spreadsheet with the new (or updated) products, and any new images. If you have a release date, let us know, and we'll make sure it's ready to go when you are.

Yes. Please give us a call to discuss options.